1. Introduction

Welcome to Physio Shine (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book an appointment with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Book an appointment via our website form
• Call us by phone
• Contact us via email or messaging platforms
• Register as a patient at our clinic

Personal data we may collect includes:

• Full name
• Phone number and email address
• Date of birth and gender
• Medical history and health condition details
• Payment and billing information
• IP address and browser type (via cookies)

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To schedule and manage your appointments
• To provide clinical care and physiotherapy treatment
• To send appointment reminders and follow-up communications
• To process payments and maintain billing records
• To improve our services and patient experience
• To comply with legal and regulatory obligations
• To send promotional communications (only with your consent)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With referring physicians or specialists involved in your care (with your consent)
• With insurance providers to process claims on your behalf
• With trusted service providers who assist in operating our website and practice management systems under strict confidentiality agreements
• When required by law, court order, or government authority

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

We may use:

• Session cookies to operate our website
• Preference cookies to remember your settings
• Analytics cookies (e.g., Google Analytics) to understand traffic patterns

6. Data Retention

We retain your personal and medical information for as long as necessary to provide services to you and comply with our legal obligations. Clinical records are retained for a minimum of 7 years as per Indian Medical Council regulations. Marketing data is retained until you opt out.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at 8309-199733.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: