These Terms of Purchase set out the terms that apply when you purchase any of our physiotherapy services advertised on this website, located at the domain “sports-injury-physio.com” and on all sub-domains, folders and sub-folders of this domain (the “Website”). The Website is owned and/or operated by ML Physio Ltd trading as Sports Injury Physio registered

We agree to provide the physiotherapy services including any assessment, diagnosis, advice or treatment programme (“Physiotherapy Services” or “Online Physiotherapy Service”) to you in return for a fee subject to the terms set out in these Terms and Conditions of Purchase which forms the agreement between you and Us. 

These Terms and Conditions of Purchase includes the entire understanding between you and Us and replace any previous arrangements We may have had with you unless specifically stated otherwise. Except for those terms implied by law, which cannot be excluded and any other terms specifically incorporated by reference – no other terms apply.

These Terms and Conditions of Purchase are specifically for our online physiotherapy services. Please do not use our services if you do not agree to these Terms and Conditions of Purchase.

You indicate that you consent to these Terms and Conditions of Purchase in full by purchasing any Physiotherapy Services from the Website.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF PURCHASE YOU SHOULD NOT PURCHASE OUR SERVICES.

2. Definitions

These Terms and Conditions of Purchase are incorporated into the Terms of Use of Our Website. Please note all words capitalised are defined in the Terms of Use unless specifically defined herein.

3. Clients under 18 years of age

We require written consent from your parent or legal guardian if you are younger than 18 years of age who must also agree to be bound by these Terms & Conditions of Purchase Agreement. They must further provide proper supervision in relation to the provision of information to Us and provide proper supervision in relation to your use of the Online Physiotherapy Service.  All written communication with patients under the age of 18 will be via their parent or guardian’s email address.

4. Purpose and nature of the Online Physiotherapy Services

You acknowledge that –

• no online service is a perfect substitute for an “in person” consultation with a physiotherapist;

• and as with “in person” consultations, We are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that We believe are likely (based upon our experience and training) to be effective, but We cannot guarantee results.

5. Suitability of Our Physiotherapy Services

We reserve the right to terminate these Terms and Conditions of Purchase at any time for any reasons, which may include: limitations on insurance, your breach of any of the terms associated with the Online Physiotherapy Services, non-compliance with the Specifications, or where We have evaluated / assessed your condition and We believe that We are unable to provide an acceptable treatment online, in which case We will not provide the Physiotherapy Services.

We will endeavour to provide you with a full explanation with recommendations (where possible) and refund the full fee paid except in the event of your breach or non-compliance of any of Our terms including but not limited to these Terms and Conditions of Purchase and the Terms of Use of our Website.

6. Provision of information by you

The quality and success of the Online Physiotherapy Services is reliant upon the information that you provide to Us. In this regard, you agree to provide Us with:

• accurate and complete information in response to Our online questionnaires and any follow up questions which We may ask of you either in writing or via a video conversation on the Internet; and

• any information which could reasonably be expected to be relevant to your condition or treatment.

7. Provision of Online Physiotherapy Services by Us

We agree to provide you with a written document containing your treatment programme or other requested information via email within 12 hours of completing your full evaluation unless agreed otherwise. We will also send you periodic prompts to your email address as part of the treatment programme.

8. Using Our Physiotherapy Services

Do not implement Our treatment programme or act on any advice unless you fully understand it. Ask any questions before implementing the treatment programme or advice provided by Us.

The slogan ‘No pain, no gain’ DOES NOT APPLY to any treatment programme or advice provided by Us. You must immediately stop using our treatment program and stop acting on any advice given by Us if you experience any pain or discomfort and contact Us as soon as possible.

You must not provide Our treatment programme to any other person. We assume no duty of care in relation to any third party.

9. Changing a booking

You can change a booking without penalty as long as you do it at least 12 hours before the booking is due to start. You will find the link to change a booking in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it.

You may incur a penalty if you change a booking within 12 hours of its start time. You’ll have to email us at physioshinephysiotherapyhyd@gmail.com or send us a message through our contact form to do this.  

10. Cancellations & Refunds Policy

If for any reason your delivered Online Physiotherapy Service does not conform to the UK Sale of Goods Act of 1979 as amended, We will be happy to issue a credit or refund.

More than 12 hours before booking starts

You can cancel a booking without penalty as long as you do it at least 12 hours before the booking is due to start. You will find the link to cancel a booking in the confirmation email that was sent to you when you made the booking. Let us know if you have any trouble finding it.

Your refund will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note, PayPal and Square can take up to 10 working days to process a refund.

Less than 12 hours before booking starts

You will not receive a refund if you cancel a booking within 12 hours before its start time. You’ll have to email us at physioshinephysiotherapyhyd@gmail.com or send us a message through our contact form to do this.

Treatment Packages

You can cancel a treatment package at any point. Your refund will be calculated on a pro-rata basis. Any consultations that has already occurred or that was due to occur within the next 12 hours will be deducted and you will be refunded the remainder of the fee. Please email us at physioshinephysiotherapyhyd@gmail.com  or send a message through our contact form if you would like to cancel a treatment package. The timestamp on your email will be used to calculate your refund. If you have any queries about this process please feel free to contact us.

Missed appointments

You will not be entitled to a refund if you miss your appointment. It is your responsibility to check the booking confirmation email that you receive to ensure that the appointment time is correct.

11. Liability

We will not be liable for any loss or damage (in contract negligence or otherwise) where:

• there is no breach of a legal duty of care owed to you by Us;

• the loss or damage is not a reasonably foreseeable result of any such breach; or

• any loss or damage or increased risk of loss or damage results from a breach or non-compliance by you of Our terms including but not limited to these Terms and Conditions of Purchase such as you providing inaccurate or incomplete information.

In particular, We are not liable for:

• any loss of your emotional well-being including, but not limited to, any embarrassment caused;

• any loss of income or anticipated profits;

• any loss of opportunity;

• loss of goodwill or injury to reputation;

• losses suffered by third parties; or

• any indirect, consequential, special or exemplary damages arising from the use of the Online Physiotherapy Service, regardless of the form of action.

To the extent that We are not able to exclude Our liability to You in accordance with the applicable law, We limit our liability to the re-performance of the relevant Online Physiotherapy Services, or a full refund unless We specifically agree with you otherwise.

Nothing in these Terms and Conditions of Purchase excludes or limits Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects Your statutory rights.

We make no claims or representations that the Online Physiotherapy Services may be lawfully used outside india. Unless otherwise expressly stated or agreed, the Online Physiotherapy services are directed solely at patients who receive the Online Physiotherapy Services from within india. If you choose to access or use the Online Physiotherapy Services from outside of the india you do so at your own risk.

12. Governing law

These Terms of Purchase and all the documents incorporated herein are governed by and construed in accordance with English Law. You agree to submit to the exclusive jurisdiction of the English courts.

13. Specifications (what you will need)

You agree to have the following in place to enable us to provide you with Online Physiotherapy Services:

• good working Internet connection;

• necessary microphone / headphones / camera or similar equipment;

• Zoom application unless We have agreed with you to use a different application or platform.

We do not accept any liability in the event that you are unable to comply with the Specifications set out above.

14. Use of discount codes

You can only use one discount code per consultation.

15. Confidentiality

Anything clients share with a physiotherapist is regarded confidential, whether it is business or personal information. The physiotherapists undertake not to, at any time, (unless required to do so by law), either directly or indirectly, use or disclose any information the client shares with them during their sessions.